Last updated May 14, 2026
This Privacy Notice for Vertex Home Improvement & Remodeling (“we,” “us,” or “our”), describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
• Visit our website or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including marketing, appointments, estimates, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at [email protected] or call (323) 204-0075.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice.
What personal information do we process?
We may process personal information depending on how you interact with us, the Services, and the choices you make.
Do we process sensitive personal information?
We do not intentionally process sensitive personal information.
Do we collect information from third parties?
We do not intentionally collect personal information from third parties unless necessary to provide our Services.
How do we process your information?
We process your information to provide and improve our Services, communicate with you, schedule appointments, provide customer support, maintain security, and comply with legal obligations.
Do we share your information?
We may share information in specific situations with service providers or when legally required.
How do we keep your information safe?
We implement reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.
What are your rights?
Depending on your location, including California, you may have rights regarding access, correction, deletion, and limitation of your personal information.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. CALIFORNIA PRIVACY RIGHTS
11. PROJECT PHOTOGRAPHY AND MARKETING
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you:
• Request an estimate or consultation
• Contact us by phone, email, or website forms
• Schedule appointments
• Request customer support
• Communicate with us regarding remodeling or home improvement services
The personal information we may collect includes:
• Name
• Phone number
• Email address
• Mailing address
• Zip code
• Project-related information
• IP address
• Browser and device information
• Communication preferences
Sensitive Information
We do not intentionally collect or process sensitive personal information.
Information automatically collected
We may automatically collect certain information when you visit our website, including:
• IP address
• Browser type
• Device characteristics
• Operating system
• Language preferences
• Referring URLs
• Usage activity
• Approximate geographic location
We may collect this information through cookies and similar technologies.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information for purposes including:
• Responding to inquiries
• Providing estimates and scheduling appointments
• Delivering remodeling and home improvement services
• Customer support
• Website functionality and analytics
• Security and fraud prevention
• Compliance with legal obligations
We may collect information submitted through website contact forms including name, email, phone number, address, ZIP code, IP address, and project details in order to contact you regarding requested services.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following situations:
• With service providers who assist in operating our business
• With website hosting or analytics providers
• When required by law or legal process
• In connection with a merger, acquisition, financing, or sale of business assets
Google Maps and Third-Party Services
Our website may use Google Maps or similar services. These services may collect location or usage information according to their own privacy policies.
4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
We may use cookies, pixels, analytics tools, and similar technologies to:
• Maintain website functionality
• Improve user experience
• Analyze website traffic
• Prevent fraud and security incidents
• Support advertising and remarketing efforts
Google Analytics
We may use Google Analytics to understand website usage and improve our Services. You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as reasonably necessary for the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.
When we no longer have a legitimate business need to process your information, we will delete, anonymize, or securely store it until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational safeguards designed to protect your personal information.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You use our Services at your own risk.
7. DO WE COLLECT INFORMATION FROM MINORS?
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we learn that personal information from a minor has been collected, we will take reasonable steps to delete it.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on applicable law, you may have rights including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction or objection to certain processing
• Withdrawal of consent where applicable
To exercise your rights, contact us at:
[email protected]
Cookies
Most browsers allow you to control cookies through browser settings. Disabling cookies may affect website functionality.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Some web browsers include a “Do-Not-Track” (“DNT”) feature. Because there is currently no uniform industry standard for recognizing DNT signals, our website may not respond to such signals at this time.
10. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
• Know what personal information we collect
• Request access to your personal information
• Request deletion of your personal information
• Correct inaccurate personal information
• Limit the use of certain personal information where applicable
• Not be discriminated against for exercising your rights
Categories of personal information we may collect include:
• Identifiers (name, email, phone number, address, IP address)
• Internet activity information
• Approximate geolocation data
• Customer communications
We do not knowingly sell personal information.
To submit a privacy request, contact:
[email protected]
11. PROJECT PHOTOGRAPHY AND MARKETING
As part of our quality control and marketing process, we may photograph remodeling, renovation, construction, or project areas before, during, and after work completion.
These images may be used on:
• Our website
• Social media
• Marketing materials
• Portfolios
We will not intentionally publish identifying information such as full names, exact addresses, or sensitive household information alongside project images.
If you would prefer that your project images not be used for marketing purposes, please contact us at:
[email protected]
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this Privacy Notice from time to time to remain compliant with applicable laws and business practices.
The updated version will be indicated by the “Last updated” date at the top of this Privacy Notice.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Vertex Home Improvement & Remodeling
California, United States
Email: [email protected]
Phone: (323) 204-0075
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make such a request, please contact:
[email protected]
