Last updated July 8, 2026
This Privacy Notice for Vertex Home Improvement & Remodeling and/or Vertex Home Remodeling (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
• Visit our website or any website of ours that links to this Privacy Notice
• Submit a website form, request an estimate, schedule an appointment, or contact us
• Engage with us by phone, email, SMS/text message, or other communication methods
• Engage with us in other related ways, including customer support, appointments, estimates, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at [email protected] or call (323) 204-0075.
This summary provides key points from our Privacy Notice.
What personal information do we process?
We may process personal information depending on how you interact with us, the Services, and the choices you make.
Do we process sensitive personal information?
We do not intentionally process sensitive personal information.
Do we collect information from third parties?
We do not intentionally collect personal information from third parties unless necessary to provide our Services.
How do we process your information?
We process your information to provide and improve our Services, communicate with you, schedule appointments, provide customer support, maintain security, and comply with legal obligations.
Do we share your information?
We may share information in specific situations with service providers or when legally required. We do not sell, rent, or share your personal information for marketing purposes.
Do we share SMS consent?
No. SMS consent is not shared with third parties or affiliates. Your SMS opt-in consent and phone number will not be shared with third parties or affiliates for marketing or promotional purposes.
How do we keep your information safe?
We implement reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.
What are your rights?
Depending on your location, including California, you may have rights regarding access, correction, deletion, and limitation of your personal information.
We collect personal information that you voluntarily provide to us when you:
• Request an estimate or consultation
• Contact us by phone, email, SMS/text message, or website forms
• Schedule appointments
• Request customer support
• Communicate with us regarding remodeling or home improvement services
• Opt in to receive SMS/text message communications from us
The personal information we may collect includes:
• Name
• Phone number
• Email address
• Mailing address
• Zip code
• Project-related information
• Appointment or scheduling information
• SMS opt-in preferences and consent records
• Communication preferences
• IP address
• Browser and device information
We do not intentionally collect or process sensitive personal information.
We may automatically collect certain information when you visit our website, including:
• IP address
• Browser type
• Device characteristics
• Operating system
• Language preferences
• Referring URLs
• Usage activity
• Approximate geographic location
We may collect this information through cookies and similar technologies.
We process your information for purposes including:
• Responding to inquiries
• Providing estimates and scheduling appointments
• Delivering remodeling and home improvement services
• Providing customer support
• Sending follow-up communications related to your inquiry or service request
• Sending scheduling notifications, appointment reminders, and service-related updates
• Responding to product or service inquiries
• Website functionality and analytics
• Security and fraud prevention
• Compliance with legal obligations
We may collect information submitted through website contact forms, including name, email, phone number, address, ZIP code, IP address, and project details, in order to contact you regarding requested services.
We may share your personal information in the following limited situations:
• With service providers who assist in operating our business
• With website hosting, website maintenance, communication, scheduling, or analytics providers
• When required by law, regulation, subpoena, court order, or legal process
• To protect our rights, safety, property, users, or others
• In connection with a merger, acquisition, financing, or sale of business assets
We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.
SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or share SMS opt-in consent, SMS consent records, or phone numbers collected for SMS communications with third parties or affiliates for marketing or promotional purposes.
We may use service providers to help deliver SMS messages or operate our communication systems, but such providers are only permitted to use the information as needed to provide services on our behalf and are not permitted to use SMS consent or phone numbers for their own marketing purposes.
Our website may use Google Maps or similar services. These services may collect location or usage information according to their own privacy policies.
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Vertex Home Remodeling. This includes SMS messages for:
• Customer support
• Follow-ups
• Scheduling notifications
• Appointment reminders
• Service updates
• Product inquiries
Message frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at:
https://vertexhomeremodeling.com/
You may also view our Terms and Conditions at:
https://vertexhomeremodeling.com/terms-and-conditions/
Your SMS consent is voluntary and is not required as a condition of purchasing any goods or services.
SMS consent is not shared with third parties or affiliates.
We may use cookies, pixels, analytics tools, and similar technologies to:
• Maintain website functionality
• Improve user experience
• Analyze website traffic
• Prevent fraud and security incidents
• Support advertising and remarketing efforts
We may use Google Analytics to understand website usage and improve our Services. You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We retain personal information only as long as reasonably necessary for the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.
When we no longer have a legitimate business need to process your information, we will delete, anonymize, or securely store it until deletion is possible.
We implement reasonable technical and organizational safeguards designed to protect your personal information.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You use our Services at your own risk.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we learn that personal information from a minor has been collected, we will take reasonable steps to delete it.
Depending on applicable law, you may have rights including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction or objection to certain processing
• Withdrawal of consent where applicable
To exercise your rights, contact us at:
[email protected]
Most browsers allow you to control cookies through browser settings. Disabling cookies may affect website functionality.
Some web browsers include a “Do-Not-Track” (“DNT”) feature. Because there is currently no uniform industry standard for recognizing DNT signals, our website may not respond to such signals at this time.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:
• Know what personal information we collect
• Request access to your personal information
• Request deletion of your personal information
• Correct inaccurate personal information
• Limit the use of certain personal information where applicable
• Not be discriminated against for exercising your rights
Categories of personal information we may collect include:
• Identifiers, including name, email, phone number, address, and IP address
• Internet activity information
• Approximate geolocation data
• Customer communications
• SMS opt-in preferences and consent records
We do not knowingly sell personal information.
We do not sell, rent, or share SMS consent, SMS opt-in records, or phone numbers collected for SMS communications with third parties or affiliates for marketing or promotional purposes.
To submit a privacy request, contact:
[email protected]
As part of our quality control and marketing process, we may photograph remodeling, renovation, construction, or project areas before, during, and after work completion.
These images may be used on:
• Our website
• Social media
• Marketing materials
• Portfolios
We will not intentionally publish identifying information such as full names, exact addresses, or sensitive household information alongside project images.
If you would prefer that your project images not be used for marketing purposes, please contact us at:
[email protected]
Yes. We may update this Privacy Notice from time to time to remain compliant with applicable laws and business practices.
The updated version will be indicated by the “Last updated” date at the top of this Privacy Notice.
Vertex Home Improvement & Remodeling
California, United States
Email: [email protected]
Phone: (323) 204-0075
Website:
https://vertexhomeremodeling.com/
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make such a request, please contact:
[email protected]
